Refund policy
Refund policy
We want you to actually enjoy what you ordered. If you do not, here is how to sort it out.
Returns
You have 30 days from the day your order arrives to request a return. To be eligible, the item must be in the condition you received it, unused, and in its original packaging.
Because these are sensory products that are meant to be opened, cracked and squished, an item that has been used cannot be returned unless it arrived damaged or faulty.
How to start a return
Email us at jiseongsin68@gmail.com with your order number and, if the item is damaged or faulty, a photo. We will confirm whether your return is accepted and send you return instructions. Items sent back without first requesting a return will not be accepted.
Damaged, faulty or wrong items
Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away and we will make it right at no cost to you.
Return shipping
If the return is because the item was damaged, faulty or incorrect, we cover return shipping. For any other reason, return shipping is at your own cost.
Items that cannot be returned
- Items that have been opened, cracked or used, unless they were faulty on arrival
- Sale items and gift cards
Refunds
Once we receive and inspect your return we will let you know whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since we approved your refund and you have not seen it, contact us at jiseongsin68@gmail.com.
Cancellations
Orders can be cancelled before they ship. Once an order has shipped it has to be handled as a return.
Questions
Email jiseongsin68@gmail.com.