FAQ

Frequently asked questions

What is a cracking sensory ball?

A ball with a firm outer shell around a soft inner material. You break the shell with your hands — that is the crack — and then squish and reshape what is inside. The full four steps are CRACK, CRUNCH, SQUISH, PLAY.

Does JELLO make these products?

No. JELLO curates and sells sensory products made by our suppliers. We do not manufacture.

What age are these for?

[TO CONFIRM - replace before launch] The recommended age comes from the supplier specification for each product and is listed under DETAILS on that product page. Do not publish a general age claim here until the supplier specification is confirmed.

Are they safe? What are they made of?

[TO CONFIRM - replace before launch] Material and safety information is per product and comes from supplier documentation. It is listed under DETAILS on each product page. Do not publish a general non-toxic or safety claim without the supplier test report to back it.

How long does shipping take?

See the Shipping page for current processing and delivery times. Rates and estimates are also shown at checkout before you pay.

Where do you ship?

We currently ship within the United States. Shipping options and costs are calculated at checkout.

Can I return it?

Yes, within the window set out in our Refund policy.

My order arrived damaged.

Email us from the Contact page with your order number and a photo, and we will sort it out.

When is the next drop?

Sign up on the homepage and you will hear about it before anyone else.